Help / FAQ

What are your shipping options?

We use a private courier and shipping is calculated based on the weight and size of orders. An order usually arrives at the destination within 2-5 business days. A tracking number is automatically emailed once the label is scanned.

Can I combine multiple orders or add onto an existing order?

Yes! As long as your order has not shipped we can modify, add items, replace items or combine orders.  We will email you the changes and carbon copy ourselves on the email so that we have it in writing.

How soon after my order is paid for is it shipped?

Generally, within 24-48 hours.

How do I track my order?

You will be emailed a tracking number.  The email will be titled “Balmz and Scrubz” Please search your email for any email for that phrase and it will show up.  If not please feel free to email us and we will find it for you.